Returns & refunds

Changed your mind or received the wrong item? You can request a return from My Orders within the return window shown on your order (usually 7 days after delivery).

How it works

1. Open the order and choose Request return. Pick a reason and add photos if the item is damaged.
2. The store reviews the request. If it is approved, send the item back as instructed.
3. When the store receives it, your refund goes to your Zentrall wallet or original payment method.

Not returnable

Items marked as non-returnable on the product page, used personal care items and digital goods once delivered.

If a store doesn't respond, contact support — buyer protection covers you.